Legal notice

Who we are

This website, diydoctor.co, is operated by Ideal Direct Limited, trading as DIY Doctor.

Registered company name: Ideal Direct Limited
Trading name: DIY Doctor
Registered in: England and Wales
Company registration number: 04183585
VAT registration number: GB 770 474 715
Registered office and warehouse: Unit B1/B2, Knights Park, Knights Road, Strood, Rochester, Kent, ME2 2LS, United Kingdom
Email: tom@idealdirect.co.uk
Telephone: 01474 327 285

What we do

DIY Doctor sells own brand DIY, home improvement, garden and general hardware products direct to customers in the United Kingdom. We ship from our own warehouse in Kent. Our products are also sold on Amazon UK.

Prices and VAT

All prices shown on this website are in pounds sterling and include UK VAT at the applicable rate. Delivery is free within the United Kingdom, so the price shown is the price you pay.

Your rights and our policies

Your rights when you buy from us are set out in our Returns and Refunds Policy, our Delivery Policy and our Terms of Service. How we handle your personal data is set out in our Privacy Policy.

Nothing on this website affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or other UK consumer protection law.

Content on this site

The how-to guides, fitting instructions and other articles on this website are provided for general guidance only. They are not professional trade advice. Building, electrical, gas, roofing and structural work is regulated in the United Kingdom, and some work must be carried out or signed off by a suitably qualified and registered person. If you are in any doubt about a job, please consult a qualified tradesperson before you start.

Complaints

If something has gone wrong, email us at tom@idealdirect.co.uk and we will respond within 5 working days. If we cannot resolve matters between us, you may be able to refer the dispute to an alternative dispute resolution provider or take the matter to court. The courts of England and Wales have jurisdiction, and the law of England and Wales applies.